Return Policy

We want you to be completely satisfied with your purchase from Avisa Wellness. If you are not satisfied with your order, we offer a hassle-free return policy to ensure your peace of mind.

1. Eligibility for Returns:

  • To be eligible for a return, the item must be unused, in its original packaging, and in the same condition as received.
  • Certain products, such as perishable goods, intimate or sanitary items, and gift cards, are not eligible for return.

2. Return Process:

  • If you would like to initiate a return, please contact our customer service team within [number of days] days of receiving your order.
  • Provide your order details and the reason for the return.
  • Our customer service team will guide you through the return process and provide you with the necessary instructions.

3. Return Shipping:

  • The customer is responsible for the cost of return shipping, unless the return is due to an error on our part or a defective product.
  • We recommend using a trackable shipping method and retaining proof of postage for your reference.

4. Refund Process:

  • Once we receive and inspect the returned item, we will notify you of the status of your refund.
  • If the return is approved, a refund will be issued to your original payment method within 10 days.

5. Non-Refundable Items:

  • Shipping charges and any non-refundable fees are not eligible for a refund.
  • In some cases, a restocking fee may apply, which will be deducted from the refund amount.

6. Damaged or Defective Items:

  • If you receive a damaged or defective item, please contact us immediately.
  • Provide relevant details and photographs of the damaged or defective product.
  • We will work with you to resolve the issue promptly, either through a replacement, exchange, or refund.

7. Return Policy Modifications:

  • We reserve the right to modify or update this Return Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website.

If you have any questions or concerns regarding our Return Policy, please contact us.